All incoming calls should be assessed by the Front Office Admin then redirected to the correct department.

 

1. Log in to the frontoffice@nesscares.com

2. All call feedback should be encoded in the ☎️ Front Office -Calls spreadsheet

3. Send a follow-up email to the department concerned after the call.

4. Be sure to gather the Name, Company Name, Callback Number, and a brief concern from the caller

5. The Front Office Admin will lead the weekly front office team closeout making sure the designated department addresses all concerns
    

Department Emails

• Payroll: payroll@nesscares.com

• HR: hr@nesscares.com

• Client Coordinator: scheduling@nesscares.com 

• Cancellation: cancelaltion@nesscares.com 

• Session Notes: notes@nesscares.com