Recruiting & Hiring
1. Candidate Application
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Application via website (LinkedIN, Indeed, Handshake)
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Once the form has been filled out, a card will be automatically created under 1. Candidate Application
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An automated email will go out with the subject of “Thank You for Your Job Application at NESS Behavior Consulting”
2. Group Interview
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An automated email will go out with the subject line, “Invitation to a Virtual Group Interview at NESS Behavior Consulting”
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Schedule: Thursdays: 5-6 pm and Tuesdays: 1-2 pm
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Once a card is moved to this list, an automatic email will be sent to the staff to schedule a group interview. When they reply, we need to manually put them in the following interview slot on Google Calendar - Max of 5 invitees per group slot
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If there is no response via email,
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Attempt 2: Send Email
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Attempt 3: Follow up email & phone call
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If there is no response, we will send a final attempt email and closeout
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Confirm their interview date and time
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After the group interview, the card will automatically move to Group Interview Feedback, Recruiter will provide feedback on the card.
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2nd Round Phone Interview w/ Mrs. Sykes [BT/RBT's Only]
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Once a card is moved to this list, an automatic email will be sent to them the schedule an interview and a 1:1 phone Interview with Mrs. Sykes. This is for RBTs ONLY.
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Subject of the email: Invitation to Second Round Interview with CEO/Founder Desirie Sykes at NESS Behavior Consulting
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Once a card is moved to this list, an automatic email will be sent to them the schedule an interview and a 1:1 video Interview with Mrs. Sykes. This is for BCBA’s ONLY.
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The subject of the email: Invitation to 1:1 Interview with NESS Behavior Consulting Founder and CEO
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PHASE 1: ONBOARDING / OFFER
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Offer letter - offer email will be sent via Careers@nesscares.com when a card is moved to this list, instantly
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Subject of the email: NESS - Employment/Contract Offer
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Manually update the label on the card for the location where they can work
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Review careers@nesscares.com email for an email reply/response to the offer & update the card with reference contacts for to follow up with.
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Attempt 2: Send an email
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Attempt 3: Send email and follow up phone call
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Background Check: Soft call reference by the Recruiter
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Background Check: Hard pull via Checker
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Criminal offense, etc
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Manually SEND EMPLOYEE CONTRACT VIA ESIGN as we need to update the pay rate and personal details regarding staff.
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Create Rethink Account & update File Cabinet [Onboarding '24]
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Update Staff's Schedule Preference in Rethink
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The New Hire Paperwork should be completed & Recruiter should be reviewing the staff’s accounts tab (Check the Onboarding ‘24 file Cabinet to ensure all docs below are updated)
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Document needed:
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Copy of state driver’s license or U.S. Passport
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Copy of certifications/licenses (BCBA, RBT, CPR/AED, crisis intervention training, etc.)
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Copy of degrees and/or transcripts
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Signed employment contract
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NPI Number
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Health Examination
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CONFIDENTIALITY
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Auth of Background Investigation
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Create a NESS email account (update the email field with their work email) lastname_firstnameinitial@nesscares.com
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Create a Bambee account and send policies
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Signed Live Onboarding Docs
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Additional documents needed for BCBAs
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Credentialing
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The Credentialing Department will request for docs needed to begin the credentialing process with NESS
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Update all credentialing docs in the Rethink file cabinet named Credentialing ‘24
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Credentialing Application- The new provider will need to fill this information out
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CAQH Consent and Release - The new provider will fill this out for NESS to access & update
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Liability Insurance
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Complete the W9 form
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Most recent resume
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The Credentialing Admin will have to update the BCBAs CAQH and add the NESS Behavior Consulting address to their practice information
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Confirm if they have a Medicaid number
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If yes, get the Medicaid number and add them to the NESS group contract
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If no, start the process of credentialing for Medicaid
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Begin adding to all insurance contracts
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Humana
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United Health Commercial
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CIGNA/Evernorth
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Beacon/Carelon
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Fidelis Commercial
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Magellan
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Aetna
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BCBS
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Magnacare
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Molina Healthcare
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4. VIRTUAL ORIENTATION [TEAM INTRODUCTION]
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There will be an automated that will be sent out such as the:
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CONFIDENTIALITY & HIPAA AGREEMENT sent
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Team Introduction Email: Payroll
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Team Introduction Email: Scheduling
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Team Introduction Email: HR
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New Hire On-Board Training email Request sent out via Careers Department
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Subject of the email: NESS Invite to Virtual Orientation
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Confirm the Orientation date via email (the initial email was already sent instantly)
+ photo for the company badge
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ADD to the staff portal on the NBC website
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Create a company badge
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Create a Relias Seat & send them the "Welcome to NESS - State-mandated Training"
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Follow up with Bambee Policies for all Signatures. Send an email if not completed.
5. BCBA & RBT TRAINING + HR INTRODUCTION
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BCBA Training with Lead BCBA
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RBT/BT Training
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Match to Potential case(s) & Prepare CWA
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Add potential clients to their board, see the signed CWA
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Ensure to upload the CWA on Rethink under the folder named CWAs
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BCBA & Tech Introduction Email via Client Coordination team; also update the
Trello board with any feedback needed -
Introduction Email sent to the family cc’ing the Clinical Team
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We have to add the staff to Google Chat Teams
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Review the staff board and ensure the client cards are attached to the staff board, as per their
signed CWA - ensure the correct checklist is on each card as well -
Move the staff card to ✔- First Week list after the Tech has completed 1 session with a client
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Policy Follow-Up and Signatures
6. #ReadyToWork
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Once the card has been moved to this list, the staff will receive an automated email with the subject line: #ReadytoWork [New Hire Training Recap]
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Add them into TOOL Refresher Training with the Trainer, if needed. They can be added weekly if required - this needs to be done manually, and they need to be added to the calendar.
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Send the CWA
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Double Check ALL Completed Policy- Verbal Warning will be issued if not completed
7. ONE WEEK CHECK-IN
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Email sent to tech to schedule 1:1 meeting with Director
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Review Rethink Account with Tech
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Headshot updated
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Copy of state driver’s license or U.S. Passport
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Copy of certifications/licenses (BCBA, RBT, CPR/AED, crisis intervention training, etc.)
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Copy of degrees and/or transcripts
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Signed employment contract
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Health Examination
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CONFIDENTIALITY
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Auth of Background Investigation
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NPI Number
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Review Feedback and or concerns regarding the case
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Review Trello Staff tools, Training or resources needed at this time
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Schedule HR meeting to discuss policies etc
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FINAL Policy Check - Written Warning (not completed)